Special Passengers

Services for people with reduced mobility, hearing impairments, autism, unaccompanied minors, pregnant or breastfeeding women.

The facilities at Jorge Newbery Airport are designed to meet the needs of passengers with specific conditions, including those with reduced mobility, hearing impairments, Autism Spectrum Disorder (ASD), unaccompanied minors, pregnant women, mothers in the breastfeeding period, and elderly travelers. 

The airport includes ramps, elevators, adapted restrooms and telephones, and reserved parking spaces. The airport’s customer service provides special assistance and wheelchairs.

People with reduced mobility

The airport features ramps, elevators, adapted restrooms and telephones, as well as reserved parking spaces. The staff undergo specific training in collaboration with the civil association ALPI to provide proper assistance. Many travelers commend the helpfulness of the staff, noting that assistance with wheelchairs and movement is efficient in most cases.

People with hearing impairments

The customer service center includes staff trained in sign language thanks to collaboration with the SEA Foundation, ensuring accessible services. There are no recent complaints reported, reflecting satisfaction with this inclusive service provided by Aeroparque.

People with ASD (Autism Spectrum Disorder)

Since 2022, Aeroparque has implemented a protocol that prioritizes the attention of passengers within the autism spectrum. This includes coordination with airlines and airport operators to streamline processes such as check-in, security checks, and boarding, ensuring priority assistance for the passenger. 

This way, the passenger and their family group have priority passage through the various stages of the journey to the aircraft.

These measures have been highlighted as positive for reducing stress during airport transit, although they could be strengthened with quieter areas in crowded waiting zones.

You can contact (54 11) 3987 4150 (24-hour service) or complete the reservation form at least 48 hours before your trip. It is also important to notify the airline that issued your ticket.

Unaccompanied minors

Most airlines allow minors of a certain age to travel alone, but with restrictions:

• Typically, children aged 5 to 11 years can travel alone under a special escort service provided by the airline.
• Adolescents aged 12 to 17 years are often allowed to travel unaccompanied, although some airlines offer or require escort services.
• Escort service: The minor will be assisted from check-in until handed over to an authorized person at the destination. This service has an additional cost and requires prior booking.
• Required documentation:
  • Valid ID or passport of the minor.
  • Birth certificate to verify the identity and age of the minor.
  • Travel authorization signed by both parents or legal guardians, certified by a notary public or competent authority. 

In Argentina, for a minor to travel alone or accompanied by someone other than their parents, a travel authorization is required. This can be obtained at notary public offices, the Civil Registry, or the Argentine Consulate (if abroad). The authorization must include the minor’s details, the parents or guardians, the accompanying person (if applicable), and the travel itinerary.

Reviews linked to services for families or minors generally show that airport staff are willing to facilitate the experience for unaccompanied minors. For example, the addition of soft play areas has been positively received as they help entertain young travelers during waiting times.

Elderly passengers

Reports indicate that elderly passengers face long walks or a lack of seating in critical areas, such as baggage inspection points. Additionally, improvements in internal transportation, such as bus transfers to aircraft, have been suggested, as some cases were described as uncomfortable.

Pregnant women or breastfeeding mothers

Aeroparque includes lactation rooms. Families with babies highlight the kindness of the staff when assisting during the check-in and boarding process. These acts are essential for providing a supportive and comfortable environment.

Recommendations for special passengers

• Advance coordination: Contact the airline at least 48 hours before the flight to ensure the availability of special assistance for any case: passengers with ASD, reduced mobility, disabilities, pregnant women, or minors traveling without a guardian.
• Planning: If traveling with children or elderly passengers, consider arriving with extra time to avoid stress from long lines or distances.
• Use of services: Take advantage of adapted facilities such as restrooms and elevators, and request assistance from staff if necessary.
• ASD form: If traveling with someone within the autism spectrum, complete the online form in advance to ensure a smooth experience at the airport.