Special Passengers

♿ People with Reduced Mobility

🗣 User experience:

Here lies the greatest contradiction. While the airport has the necessary infrastructure (ramps, elevators, adapted restrooms), the execution of the assistance service is poor. The most recurring complaint is the scarcity of wheelchairs, which depend on each airline and not the airport, generating waits of up to an hour. For someone with walking difficulties, this situation can become a very heavy experience.

Strategy: confirm the wheelchair with your airline as far in advance as possible, and insist on the day of the flight directly at the check-in counter if you don't see assistance staff available. If you have the possibility of using your own folding wheelchair up to the boarding gate, it's an option to consider as a backup.

🧏 Deaf People

The customer service center has staff trained in sign language thanks to collaboration with the SEA Foundation, which guarantees an accessible service. No recent complaints are reported on this point, which suggests a good overall experience with this airport service.

🧩 People with ASD (Autism Spectrum Disorder)

Since 2022, Aeroparque has a protocol that prioritizes care for passengers on the autism spectrum. This includes coordination with airlines and airport operators to streamline processes such as check-in, security checks, and boarding. In this way, the passenger and their family group have priority passage at the various stages of the journey to the aircraft.

🗣 User experience:

These measures are noted as very positive for reducing stress, although it is suggested that they could be strengthened with quieter areas in the waiting zones.

Strategy: manage the form as soon as you have your flight date confirmed, don't wait until the last minute — the 48-hour minimum is the floor, not the ideal. You can contact Tel +54 11 3987 4150 (24 hours) or complete the reservation form. It's important to also notify the airline that issued your ticket, not just the airport.

🧒 Unaccompanied Minors

Most airlines allow minors of a certain age to travel alone, but with restrictions:

• Generally, children between 5 and 11 years can travel alone under a special accompaniment service provided by the airline.
• Adolescents between 12 and 17 years can usually travel without accompaniment, although some airlines offer or require the accompaniment service as well.
• Accompaniment service: the minor is assisted from check-in until handed over to the authorized person at the destination. It has an additional cost and requires prior reservation.
• Required documentation:
  • Valid ID or passport of the minor.
  • Birth certificate to verify the minor's identity and age.
  • Travel authorization signed by both parents or legal guardians, certified by a notary public or other competent authority.

🗣 User experience:

In general, the service for families and minors is well-rated. Airport staff show good disposition, and details such as play areas and the availability of baby strollers are highlighted, which make long waits more bearable.

👵 Elderly People

🗣 User experience:

This is one of the groups most exposed to the airport's failures. The lack of seating, long walking distances, and the aforementioned scarcity of wheelchairs make transit through the terminal a particularly hard and exhausting experience for them.

Strategy: remember that in Argentina there is legal recognition of priority service for people over 70 in places that serve the public — if you have to wait in a long line without being offered priority, it is valid to ask for it explicitly.

🤰 Pregnant or Breastfeeding Women

Aeroparque has nursing spaces. Families with babies highlight the friendliness of staff when assisting during check-in and boarding. These gestures are important to create an environment of trust and comfort.

🗣 User experience:

The experience is not always as positive as the above suggests. There are at least two serious reports of pregnant passengers whose priority line was not respected at immigration and security checks, in one case with a 5-month-old baby in arms, including mistreatment by staff at the time of the complaint.

Strategy: in Argentina there is a legal framework that recognizes the right to priority service for pregnant women in places that serve the public. If you notice that it is not being offered to you, ask for it directly and, if necessary, ask to speak with a supervisor — it's not a whim, it's a recognized right.

💡 Smart Traveler's Manual

• Prior coordination is MANDATORY: don't assume that assistance will be available. Contact the airline at least 48 hours in advance to request any type of special help (wheelchair, ASD assistance, etc.).
• Anticipate the lack of wheelchairs: if you are traveling with an elderly person or someone with reduced mobility and the airline does not guarantee a chair, consider bringing your own if possible, or arrive with extra time to manage the wait.
• Use the available resources for families: if traveling with children, ask about the free baby strollers and locate the play areas to make the wait more bearable.
• Always carry forms and documentation in hand: if traveling with a person with ASD or an unaccompanied minor, carry a copy of the application form and all legal authorizations.
• Know your right to priority service: if you are pregnant, over 70, or have a disability or reduced mobility, you have a recognized right to priority service in places that serve the public — ask for it if it is not offered to you spontaneously.