Airlines at Aeroparque Jorge Newbery

Aeroparque Jorge Newbery is the battlefield of the country's main airlines. From the flag carrier to the low-cost ones, each offers an experience with marked contrasts. The choice of one or the other can define your trip, and not just by the price. Here we analyze what you can really expect from each one.

Frequently Asked Questions about Airlines

What is the main difference between low-cost and traditional airlines? The price and the rules. Low-cost airlines (Flybondi, JetSMART) offer very low base fares, but charge for everything extra (luggage, seat selection). Traditional airlines (Aerolíneas Argentinas, LATAM) usually include more services in their initial fare.
Is the luggage theft problem real? Yes. It is one of the most serious and recurrent complaints associated with the ground staff that handles luggage at Aeroparque. It affects all airlines but is frequently mentioned on flights of the flag carrier. The recommendation is unanimous: do not check valuable items.
Is it really necessary to check in online? Absolutely yes. It is the only way to avoid the long and often chaotic lines at the counters, especially with low-cost airlines. Doing so will save you time and stress.
If I have a problem, is customer service good? It is very variable. Some airlines are praised for their good treatment, but the problem-solving capacity at the counter is, in general, limited. Be prepared for slow processes if your flight is canceled or you have an issue.

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Critical Points to Keep in Mind

The Low-Cost Trap. The low ticket price is the hook. The business is in the extras. Measure and weigh your carry-on luggage with surgical precision, because they will charge you if it exceeds by a centimeter or a few grams.
The ghost of luggage theft. It is the darkest shadow of the airport. Multiple travelers report that their checked suitcases are opened and their belongings stolen. It is a real risk that you must minimize by not checking anything of value.
Punctuality is a promise, not a guarantee. While many airlines adhere to their schedules, delays and cancellations are part of the daily routine at Aeroparque. Always have a time margin, especially if you have connections.
The counter is not for solving problems. The ability of check-in staff to solve complex problems (rescheduling, complaints) is limited. Serious problems are usually referred to telephone or digital channels, which can be slow.

Analysis of the Main Airlines

Aerolíneas Argentinas

Contact: Tel +54 11 5199 3555

User Experience: As the main operator, its experience is one of contrasts. On one hand, it is valued for its good attention to passengers with special needs and for having a very wide flight network. However, it is the airline most associated with the serious and recurrent complaint of thefts and opening of suitcases in checked baggage. Punctuality is generally good, but the lines at its counters can be long.

American Jet

Contact: Tel +54 11 5054 7330 / 4775 5487

User Experience: As it mainly operates charter flights, the experience is more controlled. It stands out for a quick check-in and professional and personalized attention, as it handles a much smaller volume of passengers.

Avianca

Contact: Tel 0 800 345 0897 / +57 311 400 6797

User Experience: It generally receives positive comments. The good organization of its check-in and the friendly attitude of its staff, especially with families, are valued. The only point of friction mentioned is the surprise of additional costs for luggage if the conditions are not read carefully.

Flybondi

Contact: Tel 0 810 555 3592

User Experience: The typical experience of a low-cost airline. Passengers know that the price is its biggest attraction, but they constantly complain about the strict (and sometimes arbitrary) carry-on baggage policy, which generates unexpected costs at the boarding gate. The long lines at the counter are another weak point.

Gol Linhas Aéreas

Contact: Tel 0 810 266 3232 / 3131

User Experience: It is one of the best-rated airlines for its efficiency. Travelers highlight the speed of the check-in (especially self-service) and the friendliness of the staff. The weak point can be the delay in baggage delivery on some flights.

JetSMART

Contact: Tel +54 11 2206 7799

User Experience: Similar to Flybondi, its low-cost model defines the experience. Complaints focus on baggage policies and additional costs. Customer service receives mixed comments: some value it and others criticize it for its lack of agility in solving problems.

LATAM

Contact: Tel 0 800 345 9410

User Experience: It has a reputation for seriousness and efficiency. Its digital check-in process is highly valued and its attention to special passengers is good. Although it is one of the most reliable, it is not exempt from reports of minor damage to luggage.

Paranair

Contact: Tel +54 11 5273 4081 / 5237 0673

User Experience: Being a smaller airline, it offers more personalized attention and a much faster check-in process, which is highly appreciated by travelers. It does not have significant complaints.

SKY Airline

Contact: Tel +54 11 2040 2828

User Experience: Another low-cost airline with the usual challenges. Although its staff is generally friendly, complaints focus on additional costs for luggage and a limited ability to manage complex problems such as flight rescheduling.

Smart Traveler's Handbook

Arrive with plenty of time to spare: The recommendation of 2 hours for domestic flights and 3 for international is the absolute minimum. If you need to check luggage, add more time.
Check in online ALWAYS: It is the most effective way to skip the lines and the stress. Download your boarding pass on your mobile.
Know your luggage rules: Especially on low-cost airlines, measure and weigh your suitcase at home. Don't take risks. An extra centimeter can cost you dearly at the boarding gate.
Anticipate problems: If you have a special need, contact the airline at least 48 hours in advance. Do not wait to solve it at the airport counter.