Taxis, Private Cars, and Apps at Aeroparque
Frequently Asked Questions about Transportation
- What is the safest way to take a taxi? Go to the official stand in front of McDonald's in domestic arrivals and use the QR code ticket system to get a fixed and regulated fare.
- How do I avoid being overcharged? By exclusively using the QR ticket system. If a taxi driver offers you a "negotiated" price outside the official line, it's a red flag. The recommendation is to ignore them.
- Where do I find my Uber or Cabify? The experience has radically improved. To find your Uber, you must leave the arrivals terminal and follow the external signs toward the South Parking Lot. The app will guide you along the way.
- What about shuttles like Tienda León? They are an option for long transfers (to Ezeiza or La Plata), but their service is inconsistent. Users report everything from good experiences to delays, poor treatment, and lack of cleanliness.
- Can I use public transportation (bus)? Yes, it's the cheapest option, but it's very impractical if you're traveling with luggage. Stops are not clearly signposted for tourists and buses can be very crowded.
- Where do I file a complaint if I had a problem with a taxi? You can write to [email protected] or call 147, the City Government's helpline for taxi and private car complaints.
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Critical Points to Keep in Mind
- The "every man for himself" taxi situation persists. Upon exiting, it's very likely you'll be approached by a horde of drivers insistently offering their services. Although the conflict situation has decreased, the practice continues.
Strategy: The golden rule is simple: ignore them all. Go straight to the official taxi stand with QR or head outside the terminal toward the app meeting points. Don't engage in conversation.
- Uber and Cabify: a mission now possible and organized. The main problem with apps has been solved. You no longer have to wander; there are official and clearly marked meeting points that have brought order to the chaos.
Strategy: When requesting your ride, leave the arrivals terminal and follow the external signage. In the case of Uber, the key reference is the South Parking Lot. Signs and the app will guide you.
- The QR system is your only lifeline in a taxi. The only method that guarantees you a fair fare without surprises is the City Government's QR code ticket system.
Strategy: Always use it. It's the only way to prevent the driver from "forgetting" to turn on the meter or taking a "tourist" route. If the system doesn't work or a driver refuses, find another vehicle.
- The vehicular chaos for private pickups. If a family member or friend is picking you up, warn them that the arrivals area is chaotic. It's almost impossible to stop and traffic police constantly rush cars.
Strategy: The most practical approach is to coordinate a meeting point in the parking lot or at one of the farther coffee shops to avoid stress and fines.
Pros and cons of transportation at Aeroparque
Pros: the QR taxi system offers a fixed and transparent fare; Uber and Cabify now have an official and clearly marked meeting point, solving the historical coordination problem; several alternatives available depending on budget and number of passengers; official complaint channel available for taxis.
Cons: unofficial drivers persist who insistently approach passengers upon exit; outside the QR system, the risk of overcharging remains; the pickup area for private cars remains chaotic; shuttles/private cars have inconsistent service depending on the company and the day.
Official Taxis
Upon leaving the airport: Stands are located in the domestic arrivals area, in front of McDonald's. Lines are usually organized, but during peak hours the wait can be long. There you will find a QR code to scan and create your online ticket from your mobile phone. In the system, you must enter your destination, number of passengers, and amount of luggage. This will define a fixed fare. Upon getting into the vehicle, you must show the generated ticket and the driver will take you to your destination without using the meter.
Payment is made directly to the driver. If you need assistance, you can ask for help from city staff present in the line, or go to the airport information stand. If you need to file a formal complaint, you can write to [email protected] or call 147.
Arriving at the airport: Taxis can drop passengers off at the departure area, near the main entrance, which is convenient for those carrying luggage.
User experience:
The perception is twofold. On one hand, the fixed QR fare system is highly valued because it offers security and transparency, eliminating the risk of scams. However, outside this system, the experience is negative. Many travelers denounce the existence of a "taxi mafia" with drivers who try to charge excessive fares and constant harassment upon leaving the terminal.
Applications (Uber and Cabify)
The experience with apps is now reliable and orderly thanks to the implementation of official meeting points. Although the pre-defined fare is valued, the main logistical problem has already been resolved. Coordinating pickup has ceased to be a nightmare.
Cabify
Available at Aeroparque in both the domestic arrivals area and the international arrivals sector. Follow these steps to meet your driver:
Domestic Arrivals - Upon leaving the terminal, head to the exit located next to Tostado Café Club. Once outside, cross the bay and go to the "private cars" stop.
International Arrivals - Exit through the main door and walk to the right to stop C1.
Uber
Open the app to request a ride - Once you're ready, open the Uber app and choose a ride option that suits your space needs.
Leave the terminal and follow the signs to the South Parking Lot - Once outside the arrivals building, you'll see signs directing you to the official meeting point. The key location is the South Parking Lot at Aeroparque. The app will complement the signage with a map to guide you.
Meet your driver - Go to the specified meeting point. There you'll see the designated bays for app vehicles. As always, verify that the driver's name, license plate, and car color match the app details before getting in.
User experience:
The experience with apps has gone from mostly negative to mostly positive. The implementation of a centralized and clearly marked meeting point at the South Parking Lot solved the coordination problems and cancellations. Users now value the convenience and pre-defined fare, making apps a reliable and competitive alternative.
Private Car and Shuttle Services
Manuel Tienda León
Sales points:
Sector A > Arrivals > Ground Floor > International > Public Area
Phones +54 11 4314 3636 / 4315-5115
0 810 888 5366
Transfer Express
Phones +54 11 5811 1986
0 800 444 4872
Email: [email protected]
Remis Trans Air
Sales points:
Sector A > Arrivals > Ground Floor > International > Public Area
Phones +54 11 15 2145 6045
User experience:
Opinions on shuttles like Tienda León are very mixed. Some passengers value the service as a direct option for long transfers (to Ezeiza or La Plata), highlighting punctuality and frequency of departures. However, others report problems: delays when the flight arrives late and there is no immediate alternative, prices that are not always more convenient than Uber if traveling as a couple or small group, and occasionally older vehicles than expected. It's an option to consider, but it's worth comparing prices against other alternatives before choosing it.
Strategy: if your destination is Ezeiza or a long journey, comparing the shuttle price against a direct Uber can be especially advantageous if traveling in a group. If you're short on time, keep in mind that the frequency of departures is usually one hour, so a small delay can mean a long wait.
Smart Traveler's Manual
- Choose official taxis at the airport: For maximum safety and clear fares, go to the official stand and use the QR code ticket system.
- For Uber and Cabify, follow the external signs: It's no longer necessary to guess. Leave the terminal and follow the app and airport signage that will guide you to the designated meeting point (mainly the South Parking Lot).
- Check fares and transportation options: Evaluate the costs of each option, especially if traveling with several people or with a lot of luggage. Apps like Uber and Cabify offer a fare estimate before the trip.
- Allow extra time during peak hours: Although the system is more organized, during high-demand hours vehicle availability may be limited and waits may occur.
