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Flight Arrivals at Aeroparque (AEP)
Aeroparque Jorge Newbery is one of the most important airports in Buenos Aires due to its strategic location. However, the arrivals process is a minefield of inefficiencies and mixed opinions. Here we tell you, step by step, the real experience of passengers from the moment they land until they manage to leave the airport.
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Quick Questions about Arrivals
- How long does baggage claim take? Be prepared to wait. It is one of the most criticized points. Delays are frequent and can exceed 50 minutes, causing anxiety, especially if you have a connection.
- Is it easy to get a taxi or Uber? Official taxis with a QR fare are the safe option, but be prepared to be approached by unauthorized drivers. Taking an Uber is very complicated: there is no official meeting point, the Wi-Fi and data signal is poor outside, and drivers face problems entering.
- If someone is picking me up, where should we meet? The arrivals area is a traffic chaos. It is almost impossible to stop. It is best to coordinate a fixed meeting point, such as one of the cafes (Havanna for international or Tostado for domestic), to avoid circling and stress.
- I'm on an international flight, is immigration fast? Generally not. Travelers report long and slow lines due to a lack of staff, and the attitude of some officers is described as unfriendly or indifferent.
- I have a connection, is the transfer simple? No, it's a major design flaw. For almost all connections (even with the same airline), you have to collect your bag, exit the secure area, and go through the entire check-in and security process again, which consumes a lot of time and effort.
The Arrival Process: What to Really Expect
Disembarking the plane
User Experience: Disembarking can be your first test of patience. While sometimes it is via a jet bridge, it is extremely common to be transported by buses, even for ridiculously short distances. This practice is especially uncomfortable in the rain or extreme heat and feels obsolete for an airport of this category.
Baggage claim
User Experience: This is a critical point. The wait for checked baggage is frequently long and frustrating, with delays exceeding 50 minutes. The lack of information on the screens about carousel changes aggravates the problem. Although reports of theft are more common in Departures, concern about the integrity of the suitcases is always present.
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Transportation from Aeroparque: The Final Odyssey
Once you have your luggage, you face the final challenge: leaving the airport. This is, by far, one of the worst-rated aspects by passengers.
Taxis and remises
User Experience: It's a mix of safety and risk. The taxi system with a QR code and fixed fare is the recommended option to avoid being scammed. However, you must be alert and avoid the numerous "hunters" who offer unofficial services at inflated prices. The organization of the lines is often confusing.
Uber and ridesharing
User Experience: Using apps like Uber or Cabify is a real nightmare. There is no designated pickup point, the internet connection outside the terminal is poor or non-existent, and drivers have difficulty accessing, resulting in cancellations and long waits in an impractical location.
Public transport
User Experience: Although it is the most economical alternative, it is impractical for tourists or travelers with luggage. The signage for the stops is poor and moving with suitcases on a crowded bus is, at best, uncomfortable.
Meeting someone at a meeting point
User Experience: The design of the vehicular access is unanimously rated as terrible and chaotic. There is no suitable place for private cars to wait, forcing constant circling. The distance between the distant parking lot and the arrivals terminal further complicates the meeting.
Tips and Recommendations upon Arrival
Carry-on luggage
Before getting off, double-check the seat and the overhead compartments. Do not forget your belongings on the aircraft.
Be prepared for tarmac disembarking
It is very likely that you will deplane via stairs. Have a coat or umbrella handy, as the weather can be a factor.
Connecting flights: arm yourself with patience
Important: Be prepared to exit and re-enter. You will need to collect your baggage and go through the entire check-in process again. Allow at least 3 hours between flights to be safe.
Checked baggage
If Aeroparque is your final destination, head to the baggage claim area and look for your flight on the screens. If your luggage does not appear or is damaged, go immediately to your airline's counter before leaving the secure area.
Immigration and Customs (International Flights)
Follow the signs to immigration. Have your passport and documents ready. Then, if you are an Argentine resident, you will go through Customs control (AFIP), where your luggage may be checked for imported items.
Safe transportation in the Arrivals Hall
Once in the public area, ignore those who insistently offer you transportation. Go exclusively to the official taxi and remise stands. Use the QR code fare system to ensure a fair and safe price.
If you left your car in the parking lot
Using TelePase is the great advantage of the parking lot, as it facilitates a quick exit without queuing to pay. Remember that the parking lot may be far from the arrivals area.
Plan a clear meeting point
If someone is picking you up, avoid confusion and traffic chaos by establishing a specific and easy-to-find meeting point. For international arrivals, Havanna Café is the reference point. For domestic arrivals, Tostado Café Club is a good alternative.
FAQs
For other questions, check the answers to the frequently asked questions by other passengers.