Buenos Aires Aeroparque (AEP) airport arrivals

Flight status of today’s arrivals at Aeroparque Jorge Newbery

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What Passengers Say About the Arrivals Process at Aeroparque

Aeroparque Jorge Newbery is one of Buenos Aires’ most important airports due to its strategic location near the city center. However, the arrivals process is not exempt from criticisms and mixed reviews. Here, we guide you step by step through passengers' experiences, from landing to leaving the airport using parking facilities, public transport, or services like taxis and Uber.

Disembarking the Plane

The disembarking process is usually quick and straightforward for domestic flights. However, some passengers face difficulties when jet bridges are not used to access the terminal. In these cases, bus transfers can be uncomfortable, especially under adverse weather conditions such as rain or extreme heat. Infrastructure may also struggle to meet demand during peak hours.

Key Recommendation: If you are traveling with seniors, children, or heavy luggage, it is advisable to allow extra time for long walks or bus transfers.

Baggage Claim

Once inside the terminal, the next step is the baggage claim. While the process is generally efficient, some passengers have experienced delays in delivery, especially during peak hours. Minor issues such as damaged luggage or disorganized handling have also been reported.

On the other hand, the signage in the arrivals area makes it easier to locate baggage carousels and helps passengers navigate quickly.

Useful Tip: Make sure to clearly identify your luggage with distinctive tags and report any issues to airline staff immediately.

Transport from Aeroparque

Once the luggage has been collected, the next step is to choose a means of transport to leave the airport. This aspect is often one of the most commented on by passengers.

Taxis and Private Car Services

Taxis are a common option for leaving the airport, but the organization of this area has been criticized. A lack of clarity and the monopoly of certain services can create inconveniences, as well as a perception of high prices.

Fortunately, the QR code fare system has been well received, as it guarantees fixed prices and avoids unpleasant surprises. However, it is important to ensure you choose official taxis within the airport.

Uber and Ridesharing Services

Although services like Uber or Cabify are popular, accessing them from Aeroparque can be difficult due to restrictions or lack of regulation. Passengers who manage to use these services often need to move to meeting points outside the terminal, which can be inconvenient and impractical.

Public Transport

Public transport is an economical alternative, but unclear information about nearby stops can make it difficult to use. Additionally, carrying heavy luggage onto buses can be challenging, especially during peak hours.

Meeting Someone at a Pickup Point

Those being picked up by family or friends often face issues related to traffic chaos. A lack of adequate parking spaces and confusing organization make the process more difficult.

Parking at Aeroparque

Parking is another popular option but also receives mixed reviews from users. Although the location is convenient, the main problems include:

• Lack of space: During busy hours, it is difficult to find a spot, which can cause delays.
• High costs: Elevated rates are a frequent complaint.
• Telepase: A benefit many passengers highlight is the ease of access and quick exit using the Telepase system, which eliminates the need to manually retrieve tickets.

Recommendations after arriving at Buenos Aires Airport (AEP)

1. Carry on luggage

   Don’t forget your aircraft belongings.

2. Be Ready for Any Weather

   If disembarking on the tarmac, carry a coat or umbrella in your hand luggage.

3. Connecting Flights

   In case you expect a connecting flight or a shuttle, and arrive in the early hours, the airport has 24-hour services (shops, cafes).

4. Checked baggage

   If Aeroparque Buenos Aires (AEP) is your final destination and you have checked luggage, go to the baggage claim area and look for the carousel that corresponds to your flight. In some cases there may be two flights sharing the same carousel. If your luggage is missing, go to your airline counter or ask for help to the airport staff.

5. Migrations

   If your are comming from an international flight, follow the signs to do migrations.

6. Imported items

   If you are a resident of Argentina and coming from abroad, you must pass through a baggage control area so that in case AFIP authorities decide it, you have to pay a tax on the income of some imported items.

7. Arrivals hall

   When you get to the public area, if a private driver is waiting for you, it will surely be with some sign and your name. If you want to search for a taxi, just look for the authorized ones and not the ones that some stranger can offer you.

8. TelePase in Parking

   If you parked your car in the parking area, use TelePase as it speeds up exit and avoids queues at the barriers.

9. Plan a Meeting Point

   If someone is picking you up at the airport, choose a clear and agreed location. For international arrivals, the Havanna Café is a popular choice as it is close to the main entrance/exit of the hall. For domestic arrivals, Tostado Café Club can serve as a good meeting point.

10. FAQs

    For other inquiries, review the answers to the Frequently Asked Questions made by passengers.