Non Official. Those visitors wishing to reach the official website should visit Aeropuertos Argentina
Renting a Car at Aeroparque (AEP)
Aeroparque Jorge Newbery has a variety of car rental companies that facilitate transportation to and from the city. The most recognized companies, such as Alamo, Avis, Europcar, Hertz, and Localiza, operate within the airport, but travelers' experiences show that choosing one can be a toss-up.
Frequently Asked Questions about Rent a Car
- Should I book in advance? Absolutely yes. Not only to guarantee the availability of the type of vehicle you want, but also to avoid higher prices and long waits at the counter, especially during high season.
- What should I do when I receive the car? Document everything. Use your phone to record a detailed video of the exterior and interior. Take photos of any scratches, dents, or damage, no matter how small, and make sure it is recorded in the contract before you leave.
- What about the credit card guarantee? It is a security deposit that will be blocked on your card. Given the reports of scams, check your bank statements for the following months. Consider using a card with a low limit or a virtual one if your bank allows it.
- How does the fuel policy work? Generally, they give you a full tank and you must return it the same way. If you don't, they will charge you for the missing fuel at a much higher price than at a gas station. Fill the tank yourself before returning it.
- Where are the cars returned? This is a key point of confusion. Most returns are in the South Parking, on the 6th floor. Go with plenty of time because it is not easy to find and the signage is poor.
Critical Points to Keep in Mind
- The location is a maze. The counters are in domestic arrivals, but finding the place to pick up or return the car is confusing. Key fact: the return for several agencies, like Localiza, is on the 6th floor of the South Parking, and it is not well signposted.
- Inspect the car like a detective. There are reports of scams, such as being charged for pre-existing damage (chipped windshields). Take photos and videos of EVERY detail of the interior and exterior before moving it. Check that the USB, Bluetooth, and alarm work.
- Beware of surprise charges and scams. Several users report unexpected charges for fuel, parking, and even serious allegations of fraudulent use of credit cards after leaving the data as a guarantee. Pay close attention.
- The return can be a trap. The staff may not be at the counter at the time of return, causing waits that could make you miss your flight. Be prepared for this possibility and do not arrive with just enough time.
- The service is a lottery. The quality of service depends heavily on the company and the employee on duty. While some companies have highly praised staff, others are criticized for their poor attitude and lack of solutions.
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General Recommendations
- Check the operating hours of each company, especially if your flight arrives late at night or in the early morning.
- Book your car in advance to ensure availability, especially during high seasons.
- Check the condition of the vehicle upon pickup and make sure any pre-existing damage is documented.
- Ask about insurance, fuel policies, and additional costs to avoid surprises.
Analysis of Rental Agencies
In the domestic arrivals hall, you can find the counters of the car rental companies. Below, we provide detailed information for each one, along with a summary of passenger experiences.
Alamo/National
www.alamoargentina.com.ar
0 810 999 2526
+54 11 4811 9993
Hours: 7:00 am to 11:00 pmUser Experience: It is one of the agencies with the worst reviews. Travelers report waits of up to two hours, vehicles in poor condition (USB, Bluetooth failures, no alarm), unexpected charges for gas and parking, and terrible customer service, with staff often not at their posts. Except for an isolated positive mention of an employee, the overall experience is unanimously negative. Proceed with extreme caution.
Avis
www.avis.com.ar
0 810 9991 2847
+54 11 3685 3940 / 4378 9640
Hours: 7:00 am to 10:00 pmUser Experience: The experience is very mixed. On one hand, there are positive comments about the quality of the vehicles and the help from specific employees. However, a very dark shadow looms over Avis: there are serious and recurring allegations of cloning and fraudulent use of credit cards by customers months after renting. In addition, billing problems and improper charges are mentioned.
Europcar
www.europcar.com.ar
+54 11 4316 6570 / 2566 5207
Hours: 8:00 am to 10:00 pmUser Experience: It is, by far, the best-rated company at Aeroparque. Passengers consistently highlight excellent service, friendly and professional staff (with special mentions to Damián and Analia), cars in impeccable condition, and a process without delays or "surprises." It is the option that seems to offer the most peace of mind and reliability.
Hertz
www.hertz.com.ar
+54 11 4777 3777
+54 9 11 3553 2220 / 7090 4000
Hours: 6:00 am to 11:00 pmUser Experience: Generally a positive experience at the counter. Travelers value the quality of the vehicles, the speed of the contract process, and the friendliness of the branch staff. However, its weak point seems to be post-rental support: several users complain that it is impossible to communicate to resolve questions or problems once they already have the car.
Localiza
Email: reservas@localiza.com.ar
+54 11 4845 0072
0 800 999 2999
Hours: 24 hoursUser Experience: A mixed bag. On one hand, it has the great advantage of operating 24 hours and receives praise for the attention of some of its employees. On the other hand, it faces serious problems: the terrible signage for vehicle return (6th floor, South Parking) is a constant complaint, and there are allegations of scams with pre-existing damage (such as chips in the windshield) that result in huge charges. Communication via WhatsApp is also rated as poor.
Remember
When choosing a rental company at Aeroparque, make sure you know all the policies and conditions to have a smoother experience. Arriving with the necessary documentation and booking in advance will help you save time and avoid inconveniences.