Those visitors wishing to reach the official site should visit Aeropuertos Argentina

Frequently asked questions from passengers at Jorge Newbery Airfield

Answers to the most popular passenger queries

What is the cheapest way to get to Palermo or downtown Buenos Aires?

The city bus (locally known as 'colectivo') is the most economical means of transportation to and from Aeroparque Metropolitano Jorge Newbery. Lines 160 and 37 go to Plaza Italia, in the neighborhood of Palermo, Lanús and other destinations. Lines 45 and 33 go to Retiro, Microcentro, La Boca. Stops are in front of sectors A and B, on Rafael Obligado Av. More information here


Where to wait for Uber or Cabify?

Passengers requesting a Cabify service must wait for their driver outside the main exit, at stops C1 or C3, before reaching the Estacionamiento Sur. In the case of Uber, you may not be able to hire a vehicle while inside the airport. In that case, you can simply leave the terminal to the avenue in front, walk about 100 meters and then ask for your transfer, or coordinate it with the driver through the application. For more information, click HERE.


Is it possible to get a SIM card at the airport?

You can ask for this service, provided by Movistar, Claro and Personal, at the newspaper and magazine kiosks, located in the check-in area of the ground floor, between boarding gates 6 and 7, and in the public area on the upper floor.


How to get from Aeroparque to Ezeiza Airport?

The company Manuel Tienda León offers an express bus service connecting both airports. The first vehicle leaves Aeroparque at 6:30 am, and then every 1 hour until 9:30 pm. Additional services are available at 0:30 am, 1:15 am and 2:15 am. Travel time, depending on the time of day, is about 80 minutes. More information here


Is it open 24 hours a day?

Aeroparque Metropolitano Jorge Newbery is open 24 hours a day. Some food outlets are also open during the night. Such is the case of McDonald's, Mostaza and Havanna. Open 25 hs convenience stores are also available 24 hours a day.


How to process the instant passport?

If you are about to travel and you don't have your passport up to date, you can carry out the necessary procedures at Aeroparque Jorge Newbery through the Pasaporte Al Instante counters. The procedure is done on the ground floor of the main hall, next to the check-in area.

The cost of the procedure is AR$125000. It can only be paid by credit card. You will need to present your identity card, and it is recommended (although not mandatory) that you also have your previous passport.

How long does it take: The procedure takes 15 minutes. With this instant mode, your passport will be delivered to you in 2 to 6 hours. Issuance is subject to verification of documentation and approval of external controls.

Opening hours: The offices at Aeroparque are open every day, 24 hours a day.

MORE INFORMATION


What to do in case of loss of valuables or luggage?

In case you lose documentation or belongings inside the terminal building or in the parking areas, you should contact the Airport Security Police (PSA), at the lost and found area, located on the ground floor, in front of the VIP lounge. It is available Monday through Friday between 8:30 am and 8:00 pm.

You can also contact them at Tel +54 11 5193 0200 int. 12036 / 4317 6000, or e-mail uoaer@psa.gov.ar.

If your luggage or personal belongings are lost during your trip, you should contact your airline.


Is there a baggage storage service?

At this time, Aeroparque does not have a left luggage service. As an alternative, Luggage Storage BA provides this service from its warehouse, located in the Palermo neighborhood, near the airport. The company also offers a shuttle service.


How much does it cost to park at Aeroparque?

The facilities include two covered parking lots, one for short stays and one for long stays. The latter is only available by prior reservation. See rates and more details


Are there banking services at Aeroparque?

Banking services are provided by Banco de la Nación Argentina and are located in the check-in area on the ground floor and the security area in the international sector.


Are there any pharmacies?

You will find a Farmacity pharmacy in the public area on the top floor, open daily from 7:00 am to 11:00 pm.

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