Non Official. Those visitors wishing to reach the official website should visit Aeropuertos Argentina
Shops and Services at Aeroparque Jorge Newbery
Aeroparque offers a variety of shops and services to cover last-minute needs, buy a gift, or simply pass the time. However, user experience reveals that quality, price, and, above all, customer service vary markedly from one establishment to another.
Frequently Asked Questions about Shops and Services
- Are the prices at the Duty Free Shop good? In general, no. The unanimous perception of travelers is that the prices are the same or even more expensive than in city stores. Don't expect great deals; it's more about convenience than savings.
- Does the currency exchange at Banco Nación work well? It works, but with delays. Users report long lines and staff who seem to be in no hurry. Also, its hours are not 24/7, so it may be closed if you arrive very late or in the early morning.
- Can I get medication at Farmacity? Yes, but the experience can be frustrating. Complaints about poor staff service are recurrent, and some users have pointed out cleanliness issues in the store.
- Is there a place to store luggage? Yes, there is a service called Luggage Storage BA in the Palermo area, not inside the airport. It is highly rated for its security and the friendliness of the staff, ideal if you have a long layover and want to tour the city without carrying your bags.
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Critical Points to Keep in Mind
- Customer service is inconsistent. This is a cross-cutting complaint for almost all services. From the bank to the pharmacy or the bookstore, the quality of service depends entirely on luck and the employee you get.
- Duty Free is not synonymous with cheap. Don't fall into the trap. The prices at Aeroparque's free shop are criticized for being high. Always compare before buying; you will likely find better deals outside.
- The hours of Banco Nación are limited. It is not a 24-hour service. If you need to exchange money and your flight is at night, it is very likely that you will find it closed, even if the lights are on.
- "Ghost" discounts at Farmacity. Several users report problems when trying to use the member discounts of the "Tu Farmacity" program, with excuses that activation takes 48 hours.
Analysis of Main Shops and Services
Banco Nación
User Experience: It is a useful service due to its location, but frustrating in its operation. The most common complaints are the extreme slowness of service, with only three counters for long lines, and employees who seem more interested in their cell phones than in the customers. Its limited hours are another major weak point.
Duty Free Shop
User Experience: The opinion is almost unanimous: it's a disappointment. While the variety of products is good, travelers rate it as a "pure rip-off", with very high prices that do not reflect a real "tax-free" saving. The staff's service also receives criticism. It's a place to browse, but rarely to buy.
Farmacity
User Experience: An essential service with poor execution. The main complaints focus on the terrible customer service and cleanliness issues, with reports of dusty shelves and even cobwebs. The problem with the member discounts also generates a lot of frustration.
Yenny
User Experience: The experience is a toss-up. While some customers have had excellent interactions with very attentive and helpful salespeople, others report terrible and listless service from the staff, with employees who don't even greet them.
List of Shops and Services
Below is a list of the shops and services that the airport offers for last-minute purchases, gifts, or errands.
Banco Nación
- Ground floor, public area (check-in) and international arrivals (security area).
Newspapers and Magazines
- Ground floor, check-in.
- First floor, public sector and pre-boarding.
Duty Free Shop
- Upper floor, international departures.
- Ground floor, international arrivals.
- 24 hours.
- Online Shopping: Possibility to reserve products in advance.
Farmacity
- Upper floor, public area.
- 7:00 am - 11:00 pm.
Hard Rock Shop
- Upper floor, public area.
- 5:00 am - 10:00 pm.
Ministry of Tourism and Sports
- International arrivals.
- 8:00 am - 6:00 pm.
Open 25 hs
- Ground floor, outdoor rows, public sector.
- Ground floor, domestic arrivals.
- Upper floor, public area.
- Upper floor, domestic departures, gate 6.
- 24 hours.
ShopGallery
- Ground floor, domestic arrivals.
- Upper floor, public area.
- Upper floor, domestic departures.
- 4:00 am - 12:00 am.
Yenny
- Domestic departures.
- 6:00 am - 10:00 pm.
Smart Traveler's Handbook
- Shopping Planning: Don't leave important purchases for the airport. The prices and quality of service are a risk. Use the shops for emergencies or convenience.
- Duty Free Online Shopping: If you really want to buy something at the Duty Free, use the online reservation service. You ensure stock and can compare prices calmly from home.
- 24-hour Alternatives: For night flights, your best ally will be Open 25 hs. It is the most reliable option to get drinks, snacks, or any basic product at any time.