Aeroparque VIP Lounges

The VIP lounges at Aeroparque promise to be an oasis of calm and exclusivity, but the reality described by travelers is often very different. Far from being a guaranteed refuge, the experience often turns into a struggle for a seat in a crowded space. Here we tell you the truth about what you can expect.

Frequently Asked Questions about VIP Lounges

Is it worth paying for access? It depends on your tolerance for crowds. While the food and drinks are varied, the lounges are often so full that many users consider the high cost of a day pass not to justify the experience.
I have a pass (Priority Pass, DragonPass, etc.), can I enter without problems? Not necessarily. The main problem is the overcrowding. It is very common to have to wait in long lines to enter, and if the lounge is full, you simply don't get in. Pre-booking (when available) is highly recommended.
Can I enter with my checked luggage? Be careful with this. The AMAE lounge in the public area has a strict policy of not allowing large suitcases. Since airlines do not allow check-in until 2-3 hours before the flight, this makes the lounge useless for many connecting passengers.
If I fly to an international destination, can I use the lounge after immigration? No. A major design flaw at Aeroparque is that the main VIP lounges are before security and immigration controls. Once you cross, the options are almost nil.

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Critical Points to Keep in Mind

Overcrowding is the norm. The number one and universal complaint is the excess of people. Do not expect an atmosphere of silence and exclusivity; prepare for a noisy space, with few tables and people waiting on their feet.
The luggage trap in the public lounge. The policy of not admitting large suitcases in the public AMAE lounge is the most frustrating problem for travelers, as it contradicts the very reason for a waiting lounge.
Customer service can be terrible. Multiple users report "terrible" and "very rude" treatment from the reception staff of the lounges, who show no empathy for passengers' problems.
The real value does not match what is promised. Between the overcrowding, the lines, the restrictive policies, and the poor service, many travelers feel that the "VIP" service is in name only and not worth the cost.

Analysis of the VIP Lounges

*Hours, access conditions, and fares are subject to change.

AMAE Lounge

User Experience: It is the most visible option, but also the most criticized. The food and drink are good and varied, but the overall experience is marred by serious and recurring problems. The constant overcrowding and long lines are the main detractors. The reception service is frequently rated as "terrible." In addition, the lounge in the public area is famous for its absurd policy of not allowing large suitcases, making it useless for many. The domestic pre-boarding lounge has better views (of the runway), but suffers from the same problems of overpopulation and poor service at the entrance.

Location and hours

Domestic Pre-boarding Lounge: Open from 6:30 am to 10:00 pm. (Exclusive for passengers on domestic flights).
Public Area Lounge: Ground floor, between check-in and the food court. Open 24 hours. (Available to all passengers).

How to enter

Access can be gained through programs like Priority Pass, On Pass, Visa Companion, Lounge Key, DragonPass, some American Express cards, or by purchasing a day pass. For more information or to purchase the Premium Pass, go HERE.

Aeroparque VIPClub

User Experience: It shares many of the problems of AMAE, mainly the long waits to enter and overcrowding. Users criticize the discomfort of the armchairs and that the food, although varied, is not of "premium" quality. It is an alternative, but not necessarily a solution to the underlying problems of the VIP lounges at AEP.

Location and hours

Ground floor, public area, between check-in and the food court.
Operates from 6:30 am to 10:00 pm.

How to enter

The cost of the "One Day Pass" access is high (USD 242.00 for a 3-hour stay), or through Aeropuertos VIP Club memberships. More information

Aerolíneas Argentinas VIP Lounge

User Experience: There are fewer public reviews, as its access is more restricted. It is generally valued for being quieter than the other options, precisely because it does not depend on credit card passes. Mariano, an employee, is frequently praised for his warmth and service dedication.