Neo Traslados from and to Aeroparque

The Neo Traslados service at Aeroparque presents itself as an economical alternative to other options. However, user experience reveals a service of stark contrasts, where the savings in price often come with great uncertainty in the quality and reliability of the service.

Frequently Asked Questions about Neo Traslados

Do they adhere to the published schedules? This is their weakest point. There are numerous complaints from passengers who bought a ticket for a specific time and the service simply did not exist, forcing them to wait for hours or seek an emergency alternative.
Is it easy to get a refund if my trip is canceled? No. Users report that while the company is quick to charge, the process of getting a refund for a service not rendered is very complicated and with little response.
Is the service between airports truly express? Not always. There are reports that the bus, instead of going direct, makes stops to refuel or even to take passengers "door-to-door," turning a supposedly quick transfer into a much longer journey.
So, is the only advantage the price? Mainly, yes. It is one of the most economical options to connect the airports, and some users have had good experiences. However, it is a service chosen for the cost, assuming a considerable risk in quality and reliability.

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Critical Points to Keep in Mind

Schedules are not guaranteed. The main complaint is that the schedules published on the website are not respected. You can buy for one time and discover upon arrival that this service does not exist.
Unreliable information. Communication is poor. Users complain about a lack of staff at the counters and contradictory information about stops and services.
Covert "local" service. Cases have been reported where the shuttle between airports makes unscheduled stops (refueling, dropping off passengers) that considerably lengthen the journey.
Difficulty in obtaining refunds. If the service fails, be prepared for a complicated process to get your money back. Complaints about the lack of response on refunds are common.

Service Analysis: Pros and Cons

User Experience: Neo Traslados is a service that generates very polarized opinions. Below, the positive points and the most mentioned risks by passengers are detailed so you can evaluate if it is the right option for you.

Positive Aspects (Reasons to consider it)

Competitive Fares: It is consistently one of the most economical options to connect Aeroparque with Ezeiza or the city center, often with round-trip discounts.
Successful Experiences: There is a group of users who report a positive experience, with punctual transfers, vehicles with Wi-Fi, and friendly drivers.
Direct Connection: When it works as promised, it is a direct and practical way to move between key points of the city and the airports.

Negative Aspects (Risks to evaluate)

Failure to Adhere to Schedules: This is the most serious and recurrent complaint. Passengers being stranded for hours because the service they purchased was canceled without prior notice.
Poor Communication and Support: The lack of staff at the stands and the difficulty in obtaining clear and precise information is a constant problem.
Non-Express Service: The promise of a quick transfer is broken with unscheduled stops that significantly delay the journey, sometimes causing passengers to miss connecting flights.

In summary, Neo Traslados can be a good option if your priority is saving money and you have a very flexible schedule. If you have a connecting flight or little time, the risk of delays or cancellations makes it a risky choice.

Services, Fares, and Contact

Services

Neo Traslados offers a variety of transportation services designed to meet different needs:

Neo Airports Services: They provide a quick and comfortable connection between Aeroparque and Ezeiza, operating 24 hours. Their buses are equipped with Wi-Fi and ample luggage space, ensuring a pleasant journey.
Corporate Services: They offer customized transportation solutions for companies, catering to the mobility of staff, executives, or clients. They focus on efficiency, innovation, and technology, with booking systems, passenger tracking, and direct communication.
Special Services: They adapt their services to the needs of agencies, sports and educational institutions, and events, facilitating the efficient mobilization of teams, students, or participants, ensuring punctuality and proper attention.
Tourism Services: They offer personalized transfers for tourist agencies and groups wishing to tour destinations within the Province of Buenos Aires and the interior of the country, standing out for their responsibility and comfort in every service.

Fares and Sales Points

Below are the current one-way fares:

Aeroparque – Ezeiza: AR$10,500
Aeroparque – Plaza Italia/Retiro: AR$4,000

Buying a round trip gets you a 20% discount

*Last updated: July 22, 2025. Subject to change without prior notice.

Sales Points
These services are available 24 hours and you can book your ticket at the stands located in the public area of domestic arrivals.

Contact Information
Tel +54 11 3773 4272
consultas@neotraslados.com
For more information and reservations, visit Neo Traslados - Aeropuertos.

Smart Traveler's Handbook

Book in advance, but with skepticism: While it is advisable to book, do not take it as an absolute guarantee. The real challenge is that the service is fulfilled.
Confirm and Re-confirm Your Schedule: Call or write via WhatsApp on the day of your trip to verify that the time you purchased is still operational. Do not blindly trust the information on the website.
Compare Costs vs. Risk: Evaluate if the savings justify the risk of a long wait or missing a connection. An official taxi, although more expensive, can give you greater peace of mind.
Have a Plan B (and C): If you choose Neo Traslados, always have an alternative in mind. Research the cost of a taxi or how the official stop works, in case you have to make a last-minute decision.

❓ Frequently Asked Questions about Neo Traslados

⚠️ Critical Points to Keep in Mind

⚖️ Service Analysis: Pros and Cons