Frequently Asked Questions from Passengers at Aeroparque Jorge Newbery
Traveling raises questions, and in an airport as dynamic as Aeroparque, having clear answers is key to avoiding stress and setbacks. Here we compile the most frequently asked questions from passengers — from how to get around affordably to what to do if you lose something — with direct answers to make your time at the terminal as smooth as possible.
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Answers to the most popular passenger queries
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I have a connection at Aeroparque, is the transfer simple?
No, it's one of the most criticized points. Aeroparque does not have a 100% sterile transit area: in most cases you will have to leave the secure area, collect your luggage if applicable, and go through security again (and immigration, if your next leg is international). Allow at least 2 hours for domestic connections and 3 hours if it involves an international leg. Complete guide by scenario here
How does Customs control work when arriving on an international flight?
It's the "traffic light" system: you declare if you are bringing goods from abroad, and depending on that, you get a green light (you exit directly) or a red light (luggage inspection). The duty-free allowance is USD 300 per adult (USD 150 for minors under 16), plus another equal allowance if you purchased at the Free Shop. More details here
What is the most economical way to get to the Palermo neighborhood or downtown Buenos Aires?
The bus is the most economical means of transportation to and from Aeroparque. Lines 160 and 37 go to Plaza Italia in Palermo, Lanús, and other destinations. Lines 45 and 33 go to Retiro, Microcentro, and La Boca. Stops are in front of sectors A and B, on Avenida Rafael Obligado. More information here
What is the safest way to take a taxi?
Go to the official stand in front of McDonald's, in domestic arrivals, and use the City Government's QR code ticket system to get a fixed and regulated fare, without a meter. This is the recommended option over negotiating with drivers offering a "fixed price" outside the official line. More information here
Where do I wait for Uber or Cabify?
The experience has improved a lot. To find your vehicle, you first have to leave the arrivals terminal. For Uber, the designated area is at the South Parking Lot. For Cabify, the points are stop C1 (international) or the "private cars" bay (domestic). The app and external signage will guide you. For more information, go here.
Is it safe to check my luggage?
This is a sensitive point: there are recurring and serious reports of theft from checked suitcases, especially on Departures. The unanimous recommendation is to never check valuables, and to use shrink wrap or locks as an additional deterrent. Check your suitcase as soon as you retrieve it and, if you notice anything suspicious, file a claim with your airline on the spot.
Can I use the immigration machines to speed up the process?
Yes, both for entering and leaving the country. You are eligible if you are an Argentine over 18 with a passport or chip-enabled ID, or a foreigner with a passport. Aeroparque has only 2 entry eGates and 2 exit eGates, few for the volume of passengers, but they are still usually faster than the manual line. Complete guide here
Is it possible to get a SIM card at the airport?
You can inquire about this service, provided by Movistar, Claro, and Personal, at the newspaper and magazine kiosks in the ground floor check-in area and in the public and pre-boarding areas on the upper floor. If you are not a resident of Argentina, the best alternative for mobile data is a eSIM data plan for Argentina. It's a digital SIM you install on your phone to get high-speed internet from the moment you land.
How to get from Aeroparque to Ezeiza Airport?
Manuel Tienda León offers an express bus service connecting both airports. The first vehicle departs from Aeroparque at 6:15 am, then every 60 minutes until 11:30 pm, with additional services at 12:45 am and 1:30 am. The journey takes about 80 minutes, depending on traffic.
Is the airport open 24 hours?
Yes, Aeroparque is open 24 hours. There are also quite a few food places open all night: McDonald's, Burger King, Mostaza, Atalaya, Accademia Della Pizza, Florida Garden, Havanna, La Panera Rosa, Le Pain Quotidien, Mooi, Pani, Royal Vending, Starbucks, and Tostado. Open 25 HS convenience stores and the Duty Free also operate 24 hours.
Is there free drinking water at the airport?
It is limited. Several reviews report a lack of dispensers in different areas, which may force you to buy expensive bottles. If you're concerned, bring an empty bottle and fill it if you find a fountain before going through security.
How to apply for the Instant Passport?
If you are about to travel and don't have an up-to-date passport, you can complete the process at Aeroparque at the Instant Passport counters, on the ground floor, next to the check-in area.
The cost of the procedure is AR$330,000, card only. You need your ID document, and it is recommended (although not mandatory) to also bring your previous passport.
How long does it take: the procedure itself takes 15 minutes. With the instant mode, you receive your passport ready in 2 to 6 hours. Issuance depends on document verification and approval from external controls.
Hours: offices at Aeroparque are open every day, 24 hours.
What to do if I lost something valuable or my luggage?
If you lost documents or belongings inside the terminal building or in the parking areas, you need to contact the Airport Security Police (PSA), in the lost and found area, located on the ground floor, in front of the VIP lounge. It is available Monday through Friday from 8:30 am to 8:00 pm.
You can also call +54 11 5193 0200, or email [email protected].
If your luggage or belongings were lost during the trip, you need to contact your airline.
Is there luggage storage service?
Currently, Aeroparque does not have a luggage storage service, but you can contact Luggage Storage BA via WhatsApp at +54 9 11 6969 1704 to leave your suitcases at their offices, near the airport.
How much does it cost to park at Aeroparque?
The facilities have two covered parking lots, one for short stays and another for long stays. There is also another long-stay option outside the airport premises, with free transfer. View rates and more details
Are there banking services at Aeroparque?
Banking services are provided by the Banco de la Nación Argentina, in the ground floor check-in area. A key point: it does not reverse Argentine pesos to another currency — if you need to exchange leftover pesos before leaving the country, do it in the city, not at the airport.
Is there a pharmacy?
You will find a Farmacity pharmacy on the ground floor, at the entrance to the food court, open every day 24 hours.
Are there recreation options for children at Aeroparque?
Aeroparque has specific areas for children, such as soft play areas and outdoor spaces on the ground floor, ideal for keeping them entertained during the wait.
Are there charging stations for electronic devices?
Yes, there are charging stations in different areas of the airport. However, some users reported that they don't always work well — bringing your own external battery is a good precaution.
What services are there for people with reduced mobility?
Aeroparque has adapted access, ramps, and elevators. But an important point: the airport itself does not have its own wheelchairs — you depend exclusively on what your airline provides, and there are reports of waits of up to one hour. Coordinate assistance with your airline at least 48 hours in advance, don't leave it for the day of the flight.
Are there comfortable spaces for long waits?
The airport has rest areas with outlets and views of the Río de la Plata, but during peak hours it can be difficult to find an available seat.
