Stores and Services at Aeroparque Jorge Newbery
Frequently Asked Questions about Shopping and Services
- Are the prices at the Duty Free Shop good? It's mixed. Some travelers find good deals and variety, but there are also quite a few complaints about prices that don't reflect real "tax-free" savings. Don't assume you'll save — comparing beforehand is a good idea.
- Can I exchange my leftover Argentine pesos when leaving the country? No, and this is a key point. The Banco Nación at Aeroparque exchanges foreign currency to pesos, but does not do the reverse operation. If you're leaving the country, don't count on being able to sell your leftover pesos there.
- Can I get medication at Farmacity? Yes, but the experience can be frustrating. There are recurring complaints about poor service, and at least one serious case of refusal to sell an urgent medication despite having a prescription. If you need something specific, allow extra time in case of delays.
- Is there luggage storage? Not inside the airport. There is a service called Luggage Storage BA, but it's located in the Palermo area, not at Aeroparque. It's well-rated for security and service, ideal if you have a long layover and want to explore the city without carrying suitcases.
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Critical Points to Keep in Mind
- Customer service is inconsistent. This is the cross-cutting complaint across almost all services. From the bank to the pharmacy or bookstore, service quality depends quite a bit on luck and the employee you get.
- Duty Free doesn't always mean cheap. Don't fall into the trap of assuming it is. Comparing before buying is the safest approach; some products will be well-priced, others won't.
- Banco Nación does not reverse pesos to dollars. If you're leaving the country, don't leave that operation for the end thinking you'll be able to do it there — you can't.
- "Phantom" discounts at Farmacity. Several users report problems using discounts from the "Tu Farmacity" program, with the excuse that activation takes 48 hours.
Pros and cons of stores and services at Aeroparque
Pros: Yenny is a consistently very good experience, with outstanding service; Open 25 hs covers basic needs well at any hour; good variety of sectors (bank, pharmacy, bookstore, kiosk, gifts) concentrated in a few points.
Cons: Banco Nación does not reverse pesos to foreign currency and has limited hours; Farmacity accumulates complaints about service and its discount program; ShopGallery has serious cases of delivery non-compliance despite good after-sales service when it works well; Duty Free is more expensive than most expect.
Analysis of Main Stores and Services
Banco Nación
User experience:
It's a useful service due to its location, but frustrating in operation. The most common complaints are slow service, with few counters for long lines, and staff who sometimes seem more focused on their phones than on the customer. Its hours are limited (not 24 hours) and it only operates in cash, with a USD 100 exchange limit. The most important point: it does not reverse Argentine pesos to another currency, something that negatively surprises many travelers leaving the country.
Strategy: plan your currency exchange knowing that here you can only convert foreign currency to pesos, never the other way around. If you have leftover pesos when leaving the country, look for another alternative before arriving at the airport.
Duty Free Shop
User experience:
Opinions are quite divided. There are travelers satisfied with the variety and prices they consider good compared to other duty-free shops, and others who see it as a disappointment, with prices that don't reflect real "tax-free" savings. Service is also uneven: from very good to specific cases of dismissive treatment. A serious point to consider: there are reports of customers who, despite explicitly asking for the charge to be in dollars, ended up being charged in pesos with a 5-10% surcharge.
Strategy: if you pay with a card and ask for it to be in dollars, check the receipt before signing to confirm the currency of the charge. Don't assume you'll save just because you're in a duty-free zone — comparing prices with the city is still valid.
Farmacity
User experience:
An essential service with uneven execution. Complaints focus on customer service and, specifically, cleanliness issues (dusty shelves, one reported case of cobwebs). The "Tu Farmacity" discount program generates quite a bit of frustration due to activations that take 48 hours without prior notice. The most serious reported case: a refusal to sell an urgent medication despite the customer having a prescription.
Strategy: if you need something specific and urgent, have a Plan B (another pharmacy or ordering in advance outside the airport) in case of delays or stock shortages. Don't assume the membership discount applies automatically on the same day you sign up.
Yenny
User experience:
It is, by far, one of the best-rated establishments in the entire airport. The vast majority of reviews highlight personalized service and guidance when choosing a book, good catalog variety, and card promotions. There are occasional minor complaints (some dirty copy, lack of visible price on books), but they are the exception, not the rule.
ShopGallery
User experience:
A store that also sells via web/WhatsApp with delivery at the airport or to your home. A strong duality: when it works well, after-sales service stands out for speed and warmth in resolving complaints. But there are also serious cases of non-compliance: orders that don't arrive, missing items, delays of up to 48 hours without solution. Prices are generally perceived as good, with installment payment options.
Strategy: if you buy in advance to pick up at the airport, confirm the order via WhatsApp a day before your flight. Avoid using it for gifts to third parties if there's a risk of delivery failure and you won't be able to file the claim yourself in time.
List of Stores and Services
Below are the stores and services that the airport offers for last-minute purchases, gifts, or errands.
Banco Nación
- Ground floor, public area (check-in).
- Upper floor, facing the food court.
BA News
- Ground floor, public area.
- Upper floor, public area and domestic boarding.
Duty Free Shop
- Upper floor, international boarding.
- Ground floor, international arrivals.
- 24 hours.
- Online shopping: possibility to reserve products in advance.
Farmacity
- Ground floor, public area.
- 24 hours.
Hard Rock Shop
- Domestic boarding.
- 5:00 am - 10:00 pm.
Ministry of Tourism and Sports
- International arrivals.
- 8:00 am - 6:00 pm.
Open 25 hs
- Ground floor, outdoor rows, public sector.
- Ground floor, domestic arrivals.
- Upper floor, international boarding.
- Upper floor, domestic boarding.
- 24 hours.
ShopGallery
- Upper floor, domestic boarding.
- 4:00 am - 0:00 am.
Yenny
- Domestic boarding.
- 6:00 am - 10:00 pm.
Smart Traveler's Manual
- Plan your purchases in advance: don't leave important shopping for the airport. Prices and service are a risk. Use stores for emergencies or convenience.
- Online Duty Free shopping: if you really want to buy something at Duty Free, use the online reservation service. You secure stock and can compare prices calmly from home.
- 24-hour alternatives: for night flights, your best ally will be Open 25 hs. It's the most reliable option to get drinks, snacks, or any basic product at any hour.
- Solve the currency issue before arriving: if you need to reverse Argentine pesos to dollars or another currency before leaving the country, don't count on doing it at Banco Nación at Aeroparque — look for an exchange house in the city in advance.
