Tips and Precautions for Traveling through Aeroparque

Quick guide with the essentials for traveling without surprises — for the complete details on each topic, go to the corresponding linked section.

Frequently Asked Questions and Key Answers

What is the biggest risk for my luggage? Theft of belongings from checked suitcases. It is the most serious and recurring complaint. Never leave valuables in luggage that goes into the hold.
What is the safest way to leave the airport? Use the official taxis with the QR ticket system. Apps like Uber or Cabify have improved considerably with the signposted meeting points, but always verify the driver's details before getting in.
Is arriving 2-3 hours before enough? It is the absolute minimum. Given the unpredictable lines at security and check-in, many experienced travelers recommend adding an extra hour to that recommendation to be at ease.
Is it easy to get wheelchair assistance? No. The airport does not provide chairs; they depend on each airline and are scarce. You must request it at least 48 hours in advance from your airline, and even then, prepare for possible delays.
Is there free drinking water at the airport? It is limited. Several reviews report a lack of dispensers in different areas, forcing you to buy expensive bottles. Bring an empty bottle and fill it if you find a fountain before going through security.

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Protect your checked luggage like gold. The evidence from reviews is overwhelming. Suitcases appear opened. Wrap your luggage, use locks, and above all, never check money, electronics, or valuables.
Official taxis with QR are your safest plan. Uber and Cabify already have signposted meeting points, but if you're looking for the simplest option with no room for error, the QR system remains the most reliable.
Time is your greatest ally. Traffic to get there, lines to check in, slow security checks... all are unpredictable factors. Arriving with extra time is the best insurance against stress.
Special assistance is not automatic. Any special need (reduced mobility, ASD, etc.) requires prior coordination with your airline. Don't wait until you arrive at the airport to arrange it.
Check if your flight falls within the August closure window. Aeroparque suspends all operations from August 25 to 27, 2026, due to runway works. If your trip falls on those dates, confirm with your airline before planning anything else.

Check Travel Requirements: verify that you have all the necessary documentation (passport, ID, visas). If you have an emergency, Aeroparque has an Instant Passport service, although it is a last resort.
Plan Your Transportation There:
- Budget but limited option: buses are cheap, but only viable if you're traveling with very little luggage.
- Safe but requires planning: private cars or apps require coordination, especially for the meeting point.
Evaluate Parking: if you're going in your own vehicle, keep in mind that parking is expensive and availability during peak hours is a problem. If it's a long stay, book at options like Costa Salguero.

Keep Your Belongings Safe: don't lose sight of your valuables, especially in crowded areas. Security in public areas depends on you.
Take Advantage of Services (with reservations):
- Charging stations exist, but they are scarce and in high demand. Bring an external battery.
- The food offering is varied, but prices are high and quality is inconsistent.
- VIP lounges are an option to rest, but they are often overcrowded and have restrictive access policies.
For Families and Special Passengers:
- With children: ask about the free baby strollers and look for the recreation areas to make the wait more enjoyable.
- Reduced Mobility: remember that assistance is coordinated with the airline, not directly with the airport.

Identify Your Luggage Quickly: use colored tags or ribbons to recognize your suitcase from a distance and prevent someone from taking it by mistake.
Check Your Suitcase Immediately: before leaving the secure area, inspect your luggage for damage or signs of having been opened. If something is wrong, file a claim with your airline on the spot.
Keep Your Baggage Claim Tag Handy: it's your only proof in case your suitcase is lost or you need to file a claim.